FAQs

❓ Frequently Asked Questions – KhaduFarm

Whether it’s your first order or you’re a returning customer, we’ve got answers to all your common queries below. If you still have questions, feel free to WhatsApp us at 9317507006.

🧺 Product & Quality

Q1: Are your fruits organic?
Our fruits are grown naturally by village farmers without cold storage or chemical waxes. While not officially certified organic, they are grown the traditional way — chemical-free and fresh from Himachal Pradesh.

Q2: Are all apples handpicked and fresh?
Yes! Every apple and pear is handpicked at peak ripeness, packed the same day, and shipped without delay.

Q3: What if a few fruits get bruised in transit?
Minor bruising can happen due to courier handling — but rest assured, the fruits are safe to eat. We pack carefully to minimize damage.

Q4: Do you add any preservatives or wax on fruits?
No preservatives. No wax. 100% natural, straight from the farm.

Q5: Are your pine nuts and walnuts raw or roasted?
Our premium pine nuts and walnuts are raw, unsalted, and unprocessed, ideal for cooking, snacking, or gifting.

📦 Packaging & Quantity

Q6: What is the quantity per box?
Each fruit box weighs 5 kg net, carefully packed in KhaduFarm-branded cardboard boxes.

Q7: How many apples or pears come in 1 box?
Box count varies slightly based on fruit size. Typically, you’ll receive around 25–40 apples or pears per 5kg box.

🚚 Delivery & Shipping

Q8: Do you deliver pan India?
Yes! We ship to all major cities and towns across India.

Q9: When will I receive my order?
Orders are shipped in 1–3 working days after confirmation and typically delivered within 3–5 working days via trusted courier partners.

Q10: Will I get tracking details?
Yes, tracking information will be shared with you via WhatsApp and email once the order is shipped.

Q11: Do you offer Cash on Delivery (COD)?
No, we only accept prepaid orders. This helps us avoid wastage and maintain fairness to small farmers.

💳 Payments & Offers

Q12: What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, and all major wallets through secure payment gateways.

Q13: Is there any discount or first-time buyer offer?
Keep an eye on our website’s announcement bar for seasonal discounts. We often run limited-time offers!

Q14: Is GST applicable?
KhaduFarm operates as a local, village-based brand and does not charge GST.

🔄 Returns, Refunds & Issues

Q15: What if I receive a damaged or spoiled product?
For nuts only, you may request a return within 14 days if items are spoiled or damaged. Fruits are perishable and not eligible for returns but will get refund accordingly if fruits are damaged.

Q16: Can I return fruit if I don’t like the taste or quality?
Unfortunately, no returns are accepted for fruits, as they are seasonal and perish quickly.

Q17: What if my fruit box is missing items or delivered late?
Contact us immediately on WhatsApp (9317507006) with your order ID and photos, and we’ll assist you quickly.

📞 Customer Support

Q18: How do I contact KhaduFarm for help?
We’re always available on:

  • 📲 WhatsApp: 9317507006

  • 📧 Email: [khadufarm@gmail.com]

Q19: Do you offer bulk or gifting options?
Yes! Contact us directly if you'd like to order for corporate gifting, festive hampers, or bulk purchases.

📣 Other Questions

Q20: Do I need to refrigerate the fruits after delivery?
It’s best to store fruits in a cool, dry place or refrigerate them to extend freshness after unpacking.

Q21: Can I customize my fruit box?
Yes, we do offer mixed or customized boxes

Q22: How do I stay updated on restocks and new arrivals?
Join our email list or WhatsApp list — you’ll get early access to seasonal harvests before we sell out!

💬 Still need help?
Click the WhatsApp icon or message us directly at 9317507006 — we’re always happy to help!